Shipping & Return Policy

Shipping Policy

Turnaround

Handheld baked goods are made to order and require a 72 hour lead time.

Custom/Wedding cakes are made to order and require advanced notice. For custom cakes, 1 week is preferred. For wedding cakes, please order 1 month in advance.

Carriers/Delivery

We use USPS - Priority Mail (approximately 1-3 business days) to ensure your baked goods are still fresh when you receive them.

Local Delivery is available within Clarksville, TN (Note - A $5 delivery fee will be added at checkout)

Curbside pickup is also available at the bakery's location (25 Jefferson St, Clarksville, TN 37040)

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Returns, Refunds and Exchanges

How To Return An Item

Due to the nature of our products, we will not accept returns, however, if a product arrives damaged due to shipping we will work with you to refund or reship your items. You must notify us upon receiving your package and provide photo evidence of the damaged goods.

Please email ellen@ellyscottagecakery.com to request a refund and we will assist you. Be sure to include your name, order number and an image of the damaged item(s).