At The Cottage Cakery, we understand that life happens and plans may change. We do our best to be flexible while also protecting the time, resources, and preparation that go into creating your custom order.

Custom Orders

• A non-refundable retainer of 50% of the total is required to book your event date. Full payment is due no later than 3 days before your event.

• Orders canceled 14 days or more before the scheduled pickup or delivery date may be eligible for a partial refund, minus the non-refundable retainer and any costs already incurred (e.g., design work, supplies, or tastings).

• Orders canceled less than 7 days before the event are not eligible for a refund, as ingredients will have been purchased and preparation will have already begun.

Tastings & Scheduling

• Complimentary tastings are offered for wedding and large event orders, and their value is considered when processing cancellations.

• Once a date is confirmed in writing (email, text, or form submission), it is considered final. If a mistake is made in scheduling but confirmed by both parties, we may not be able to offer a full refund due to preparation already underway.

Special Circumstances

If you've received a custom product (even if delivered early or on an incorrect date due to confirmation), the cost of that product will be deducted from any refund offered. Delivery mileage and labor are also considered in refund calculations.

We appreciate your understanding and support of our small business. If you have any questions about your order or need to make changes, please reach out as soon as possible—we’re happy to work with you whenever we can!