At The Cottage Cakery, we understand that life happens and plans may change. We do our best to be flexible while also protecting the time, resources, and preparation that go into creating your custom order.

Custom Orders

• A non-refundable retainer equal to 50% of the custom order subtotal is required to reserve your event date and begin the design process. Your order is not considered booked until the retainer has been received. The remaining balance is due no later than 3 days before your scheduled pickup or delivery date.
• Cancellations made 14 days or more before the scheduled date: Any payments made beyond the 50% non-refundable retainer may be refunded, less any additional costs already incurred specifically for your order, such as specialty supplies, custom toppers, edible images, design work, or tastings.
• Cancellations made 7–13 days before the scheduled date: The 50% retainer remains non-refundable. Any amount paid toward the remaining 50% of the custom order may be refunded, less any non-recoverable costs already incurred for the order.
• Cancellations made fewer than 7 days before the scheduled date: No refund will be issued. At this point, ingredients and supplies may have been purchased, production may have begun, and the reserved production time is unlikely to be filled by another order.
• Delivery fees: If an order is canceled before delivery services have been performed or non-refundable delivery-related expenses have been incurred, any prepaid delivery fee will be refunded. If delivery-related expenses have already been incurred, those costs may be deducted from the refund.
• Refunds, when applicable, will be returned to the original payment method. Any applicable sales-tax adjustments will be processed as part of the refund.
• We understand that plans sometimes change and will always do our best to work with our customers. However, retainers compensate The Cottage Cakery for reserving limited production capacity and turning away other orders for the same date and therefore cannot be refunded or transferred unless otherwise agreed to in writing by The Cottage Cakery.

Tastings & Scheduling

• Complimentary tastings are offered for wedding and large event orders, and their value is considered when processing cancellations.

• Once a date is confirmed in writing (email, text, or form submission), it is considered final. If a mistake is made in scheduling but confirmed by both parties, we may not be able to offer a full refund due to preparation already underway.

Special Circumstances

If you've received a custom product (even if delivered early or on an incorrect date due to confirmation), the cost of that product will be deducted from any refund offered. Delivery mileage and labor are also considered in refund calculations.

We appreciate your understanding and support of our small business. If you have any questions about your order or need to make changes, please reach out as soon as possible—we’re happy to work with you whenever we can!